The secretary of the Ballarat Veterans Assistance Centre (BVAC) says recent poor communication from the Department of Veteran’s Affairs has left providers and veterans short changed.
The department recently changed from an emailed invoice model to a portal with one local cleaning provider left waiting months to be paid thousands of dollars, threatening her business.
BVAC’s Andrew Hamilton says pleasingly, payments now seem to be flowing again, although some providers have had to resubmit.
“The big thing here is that DVA didn’t tell the providers that if you’ve submitted your invoice and its outstanding through an email system, resubmit through the portal and it’ll be paid quicker.”
“That’s the message to get out there, if there is a provider out there still waiting on money from DVA resubmit it through the portal,” Mr. Hamilton said.
BVAC, which was established in 2019, supports serving and ex-serving members and Veterans of the Australian Defence Forces, their families and supporters.
